Austin Passport Express is a reputable brand that offers efficient passport processing services in Austin, Texas. With a commitment to providing reliable and prompt passport services, Austin Passport Express has established itself as a go-to destination for individuals seeking hassle-free passport applications and renewals. Their team of experienced professionals ensures that the entire process is handled smoothly, from document submission to finalization. The brand prides itself on its efficient approach, making it possible for customers to obtain their passports quickly without unnecessary delays. Austin Passport Express also offers additional services such as fingerprinting, apostille, and document notarization. With a focus on customer satisfaction, Austin Passport Express has garnered positive reviews from many satisfied clients who have appreciated their professional and reliable service. Whether you are applying for a passport for the first time or need to renew an existing one, Austin Passport Express is your trusted partner for all your passport needs.
Reviews
I had an excellent experience with Austin Passport Services, thanks to the assistance of Vanessa. She provided me with efficient and professional help in obtaining visas for both Vietnam and China. The staff was knowledgeable and guided me through the process seamlessly. I highly recommend their services to anyone in need of passport or visa assistance. Their expertise and friendly approach made the entire process stress-free. Five stars!
Went here for Australian passport photos, but there was some confusion and I ended up getting fingerprints done instead. It turns out they don't do Australian passports anymore, but we didn't realize there had been a miscommunication until after I'd already been fingerprinted and paid. They were so nice about it though and refunded me immediately without me even asking and told me where I could go for the photos. The fingerprinting experience was great too, very professional and great customer service! I'll definitely be back for my US passport.
Can't say enough positive things!!! Have used them repeatedly for 25+ years.
China visa was rejected by embassy for no reason 12 days before departure. Appointments for visas are 2-3 weeks out. We were dismayed and also looking at expensive cancellation fees.
Asa with Passport Express somehow worked miracles and we received the resubmitted visa in one week.
DON"T GO ANYWHERE ELSE!!!
UPD: changed the rating from 1 to 5 stars. They made me a refund, although that was not the purpose of my review. I’m not sure if last time back in May I was charged less for 4 photos, but I got 4 for half the price I paid in August. I’m glad the owners reacted to my review and resolved the issue. As mentioned before, the service was good.
The service is what it’s supposed to be. I’m giving one star for the price. The time difference between my two visits is 3 months. Same service - 4 passport/visa photos. Price increase is 100%. I didn’t check the price before my second visit expecting something similar to price I paid last time. They charged $43 for 10 min of work. That’s $258/h. Not a bad hourly rate, right?
I had to pay due to urgency, but I won’t use their services again.
Made an appointment. They never reached out to tell me what documents I would need to bring in. I came all the way to their office for them to tell me that I did not qualify for renewal and they would not help me. What a racket!
They helped me get my first passport and an expedited renewal a decade later - i've always been pleased with their help!
Incredibly easy process. I was in and out of that office in 10 minutes. Staff incredibly nice and helpful. No issues with delivery. Super happy!
I can’t recommend Austin Passport Express enough. The team is competent, friendly and efficient, which holds even more weight when dealing with something as important as my passport! The pricing is fair for the excellent service provided. Even if I didn’t need an expedited passport renewal, I would still hire them to manage a standard renewal for peace of mind.
UPD: changed the rating from 1 to 5 stars. They made me a refund, although that was not the purpose of my review. I’m not sure if last time back in May I was charged less for 4 photos, but I got 4 for half the price I paid in August. I’m glad the owners reacted to my review and resolved the issue. As mentioned before, the service was good.
The service is what it’s supposed to be. I’m giving one star for the price. The time difference between my two visits is 3 months. Same service - 4 passport/visa photos. Price increase is 100%. I didn’t check the price before my second visit expecting something similar to price I paid last time. They charged $43 for 10 min of work. That’s $258/h. Not a bad hourly rate, right?
I had to pay due to urgency, but I won’t use their services again.
I had an excellent experience with Austin Passport Services, thanks to the assistance of Vanessa. She provided me with efficient and professional help in obtaining visas for both Vietnam and China. The staff was knowledgeable and guided me through the process seamlessly. I highly recommend their services to anyone in need of passport or visa assistance. Their expertise and friendly approach made the entire process stress-free. Five stars!
Location
1107 Rio Grande St, Austin, TX 78701, United States
Hours
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Monday
09:00 AM - 05:00 PM
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Tuesday
09:00 AM - 05:00 PM
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Wednesday
09:00 AM - 05:00 PM
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Thursday
09:00 AM - 05:00 PM
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Friday
09:00 AM - 05:00 PM
- Saturday Close
- Sunday Close
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